Amazon is discontinuing its Amazon One palm recognition ID system for stores later this year, the company said in messages to users Tuesday night.
The company will discontinue Amazon One services at retail businesses on June 3, 2026, according to a support page for the service and email messages to customers. The company said user data, including palm data, will automatically be deleted.
The move coincides with a sweeping pullback from Amazon’s physical retail experiments. Amazon announced Tuesday that it’s closing all of its Amazon Go and Amazon Fresh locations, a total of 72 stores nationwide, concentrating its efforts instead on its Whole Foods Market locations and grocery delivery from Amazon.com.
Amazon One launched in 2020 as a way to help speed up in-store entry and payments, identifying customers who opted-in and eliminating the need for them to present a credit card to pay. It often worked in conjunction with the company’s Just Walk Out technology, which uses cameras and sensors to let customers avoid using a checkout line.
The technology first debuted at two Amazon Go convenience stores near the company’s Seattle headquarters, before expanding to third-party retailers and venues such as stadiums, airports, and convenience stores.
In 2023, Amazon rolled out Amazon One to more than 500 U.S. Whole Foods stores. It also started offering a version of Amazon One for building access and corporate security.
More recently, Amazon released a mobile app in 2024 for Amazon One, letting users sign up for the service on their phones.
The technology raised privacy and security concerns. It prompted a backlash from artists at Red Rock Amphitheatre outside of Denver in 2022.
Amazon did not provide specific reasons for the discontinuation of the service. The company said on its support page that some locations may begin removing Amazon One devices before June 3, but noted that Amazon One “will continue to be available to patients for check-in at existing healthcare locations until further notice.”
Users can unenroll from the service manually by signing in at this page and scrolling to the “Unenroll” section.
Related: The rise and fall of Amazon’s homegrown stores: A decade of retail experiments comes full circle
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