Amazon Pharmacy is launching a new caregiver support feature and expanding access to customers on Medicare as part of enhancements to the tech giant’s medication supply service, the company announced Tuesday.
The caregiver feature allows customers to invite trusted, verified individuals who can manage medications on behalf of loved ones through their own Amazon Pharmacy accounts.
To set up the feature, customers can log into their account and send an invitation to their caregiver, who receives a secure link via text message. After confirming a few details like the customer’s date of birth, the caregiver can start managing medications through their own Amazon account.
The second update now allows customers with Medicare insurance to access PillPack from Amazon Pharmacy. The service is designed to make it easier to manage multiple medications with pre-sorted and personally labeled packets organized by date and time.
Amazon said the expansion makes more than 50 million Medicare Part D beneficiaries who manage multiple daily medications eligible for PillPack. To enroll, customers can log into their Amazon Pharmacy account sign up for PillPack, select eligible medications, and review insurance and delivery details. Amazon coordinates refill schedules so multiple medications can all be delivered at the same time each month.
There is no additional charge for Amazon Pharmacy customers to use the PillPack service.
Amazon launched the Amazon Pharmacy service in November 2020, following its $753 million acquisition of prescription-by-mail company PillPack in 2018.
The full-service, online drugstore serves both one-off and ongoing medication needs. Amazon Prime members in a dozen cities, such as Seattle, Los Angeles and New York City, are eligible for free same-day delivery of their medications.
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