As with any new technology, enterprises need to learn how to best use the technology, including asking the right questions in the right sequence so that the agent itself is productive. “It’s also critical that the questions asked are succinct, because agents have a tendency to ‘wander’ if you don’t give them specific criteria,” Gold said.
The “user training” process will likely include trial-and-error, and it can be quick or not, depending on the role and complexity. “The biggest challenge will be: can you trust the results that the agents just provided you,” Gold said.
As with any enterprise-class system, the CISO needs to be involved to determine any danger points, and HR and legal teams might also need to be involved in rollouts that involve corporate data.
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