- Running ongoing checks to spot hidden biases in how Sophie interprets data.
- Protecting personal information through strong security protocols and compliance practices.
- Offering transparent decision-making details so you always see why Sophie has chosen a particular path.
So would you say managing your digital workforce or managing your agentic workforce is kind of the next frontier? “I definitely think so. I mean, it’s just a collaboration across the agents. And look how fast AI came on board, and now it’s just getting smarter and harder. You know how it’s collaborating with each other. And you know, you have to teach it, too. It’s not going to be just like humans. It’s not going to be 100% accurate, so you need to monitor it; it’s going to create different jobs. You know, back to your question, will it create jobs or kill jobs? Don’t know yet.
“I think they’ll definitely be different, though, because now you have people looking at the quality of what’s coming out of the agents, testing to see if it’s accurate, training the agent. So it will create a whole new set of roles, and it’s going to affect every industry. In manufacturing, for example, organizations are using AI agents for quality control, and doing things significantly faster than they’ve been able to do in the past.”
What industries are being affected the most quickly? “I would say it’s your tech companies that are probably the early adopters, because for them to sell something, clients want a case study. They want to know where you’ve done this and what the impact has been. So, the tech companies see themselves as client zero in order to demo a lot of these new tools and technologies.”
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