SaaS overload
SaaS platforms – Salesforce, Teams, Gmail, Google Drive, Office 365, Dropbox, ServiceNow, GitHub, and many others – are hugely popular, but the more of these an organization uses, the more ‘silos’ of data employees must trawl through to find useful information.
Founded by former Google employees, Glean itself supports 100 of these platforms, which puts the scale of the challenge into perspective. Enterprise search LLMs solve this problem by ingesting data from multiple platforms through public APIs, allowing customers to query data through a single SaaS interface.
Meanwhile, AI capabilities have become critical to large platforms such as Slack, which might explain why Salesforce sees this capability as worth changing its API access rules to protect.
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