Headless trade-off
Dickson said Flow rides a larger trend toward headless software, in which the engine runs in the background and uses someone else’s user interface, in this case Slack or Teams. But it’s a trade-off: “ServiceNow describes its platform as a single pane of glass. With Flow, it hands the glass to someone else. Whoever owns the interface owns the daily habit, and in headless software, the habit may become the relationship.”
That said, Brue saw Flow as a good fit for today’s market. “Customers want AI with a clear use case, quick time to value, and proof that it can do more than generate answers,” she said. “They want it to…
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