Now, Gates said she assesses soft skills as well as hard skills from the very first interaction. “When I interview, I evaluate active listening, curiosity, and the candidate’s response to demands and challenges to gauge resilience and persistence.”
In today’s AI-driven world, success comes from combining technical skills with good communication, initiative, flexibility, teamwork, and clear documentation to keep teams organized and productive, Gates added. “Today, everyone — from employees to senior leaders — needs ongoing training in both technical and soft skills,” she said.
Speaking the language of business
Ramesh Kollepara, global CTO at Kellanova, formerly Kellogg Co., said his leadership philosophy focuses on building a culture of learning. And to make that learning culture effective, it’s essential to balance both soft and hard skills.
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