As AI adoption continues to grow in the workplace, organizations are investigating the potential of agents to solve common tasks in systematic ways, said J. P. Gownder, Forrester vice president and principal analyst. “With an agent, an employee doesn’t have to write yet another prompt to give the AI directions. And, in theory, agents are more action-oriented than what you get from prompting,” he said.
While there’s interest in agentic AI among tech-savvy employees, “creating agents is beyond the skill level of most employees today,” said Gownder. He cited to a 2024 Forrester survey that showed only 26% of employees said they know what prompt engineering is and how to use it.
“In 2025, that number didn’t budge — it was again 26%,” he said.
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