“You need to be educating your end-users, with constant reinforcement, telling them, ‘If you do this, here’s how you can harm the company and our clients/customers.’ Combine that with, ‘And if you do this, we will take action against you.’”
Tiered policies required
Hollis noted that the risk goes beyond an employee initially recording something they shouldn’t. Consider, for example, a technical meeting where an employee asks the rest of the attendees for permission to record the discussion. They agree and he starts to record.
At the end of the meeting, he leaves to return to his office, fully intending to turn off the recording function when he gets there. But on the way, he has a brief hallway meeting with an SVP who tells him, without warning, “FYI, but the board just decided to greenlight our hostile takeover of Smith Corp. We’ll explore the specifics at a 10 a.m. tomorrow. Have your team there.” The executive then walks off.
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