But there was a critical difference back then: senior management (especially CEOs, CFOs and board members) didn’t pay much attention to tech. They wanted the benefits, but they left the details to IT management to sort things out. With senior managers, benign neglect can be an incredibly good thing.
As much as we might all think that we want our bosses to really care about our efforts, be careful what you wish for. (For Dilbert fans, think of the pointy-haired boss; a boss who has strong beliefs but no understanding of technology is a nightmare.)
Alas, that is the situation many enterprises find themselves in today. IT management fully understands the level of absurd hype coming from a multitude of AI players. But unlike years and technologies past (RFID? NFC? Biometrics?), deflating hype balloons is easier when it’s comes solely from vendors. When senior managers start spouting this garbage, IT’s hype-deflation ability morphs into contradicting the very people at the top of their own corporate food chain.
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