Copilot is inept at solving a tech problem
Like many people who know something about technology, I’m the IT staff for friends and family. I’ve often used Copilot to help solve issues I can’t fix myself. Sometimes Copilot helps. And other times…, well, the last time I turned to it for troubleshooting advice is when I realized it was time to abandon Copilot.
My wife had bought a new iPhone, and I noticed she was receiving texts sent to her email address but hadn’t received any sent to her phone number. I asked Copilot for help.
I won’t go into the details of the wild goose chase Copilot sent me on — I’ll just offer a few lowlights. It first told me, with absolute authority, that there are “only two real explanations” for the problem and asked me to look at several settings to confirm which explanation would fix the issue.
It turned out that neither of the “two real explanations” were the cause. Undeterred, Copilot assured me, again with complete confidence, that it was going to send me “straight to the switch” that would immediately solve the problem.
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