Many AI agents can already handle basic tasks such as summarizing documents on behalf of workers. Upcoming agents will be able to take spreadsheets and word documents, automate work, and offer an interface that makes the tools friendlier to use, Goss said.
That’s already happening in applications such as Google Workspace and Microsoft 365, with easy-to-use AI interfaces, automated workflows and collaboration.
Despite the fast uptake for agentic AI, fully autonomous agents are uniquely to be in place in just two years, Goss said. Humans will still need to be part of the loop from a security and governance standpoint, with semi-autonomous agents trusted to handle multi-step processes in specific domains replacing prompts.
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