Editor’s note: Microsoft has announced that it has fixed the underlying issue for the outage and is restoring services to customers.
If you’re struggling to send or receive emails, you’re not alone. Microsoft has been unable to fully restore Microsoft 365 more than 13 hours after an Exchange Online failure took down Outlook and spread to Teams, SharePoint, Copilot and parts of the company’s security tooling, and it said overnight that its latest fixes were “not taking as expected.”
The outage began at 16:17 UTC on Nov. 12, according to Microsoft’s service health dashboard .
“Users may be unable to access their mailbox using Outlook on the web…
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