United Airlines on Wednesday became the latest enterprise to block customer bots, following similar moves from Walmart, Target and Amazon.
The $59 billion airline, the second largest in the world, said the move was prompted by fears of data leakage, unintended purchases, and the risk of violating federal airline rules.
But industry observers say that the more concerning business risks are the lack of industry standardization around AI coupled with an ever-increasing number of bots from major AI vendors and AI startups. The fear is that supporting the multiple bots that customers use could become an almost infinite drain on IT resources…
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